6 disciplines of customer experience

Had a very pleasurable and informative morning at the Bishops Stortford Chamber of Commerce networking event, with a presentation given on the 6 disciplines of customer experience…

Updated

Updated

About Mark Sperring MBA | FIoD | FRICS | FAPM | FCIOB

I am a Senior Director with over 25 years’ experience within the ‘Built Environment’ and a specialist in the planning, procuring and delivery of capital investment through Portfolio/Programme/Project Directorship in the public and private sectors. I additionally provide strategic advisory services to support Client’s needs such as PPP/PFI consultancy and business turnaround, from a pure management perspective regardless of either industry or sector. My sector experience includes: Health, Education, Regeneration, Housing, Infrastructure, Public Realm, Theatres, Rail, Aviation, Hotels, Financial Services, Sports Stadia, Commercial, Retail, Offices, Defence, Restaurants & Public Houses/bars.
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