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iGaming Platform Migration Key Learnings For Strategic Boost

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SOFTSWISS, an iGaming global software provider with 15 years of experience, shares its key takeaways from several migration cases. These insights are intended to assist operators in navigating the intricacies of strategic migration decisions.

One of the primary drivers behind software migration, as revealed in SOFTSWISS’ experience, is the strategic constraints posed by the initial platform choice. Particularly in emerging markets such as Brazil, local operators may encounter prolonged downtime scenarios, leading to the erosion of player loyalty, increased churn rates, and revenue stream disruptions.

Vitali Matsukevich, COO at SOFTSWISS, shares: “Another common challenge reported by operators is the subpar quality of services offered by software suppliers. In such instances, migrating to alternative software emerges as one of the most effective solutions. However, this transition comes with its own set of challenges that operators must be prepared to address.”

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Pre-Testing for High Traffic Volumes

One of the most pressing challenges is the requirement for thorough pre-testing of the new platform. Unlike new projects that undergo a gradual increase in user traffic, migrated casinos often encounter an immediate surge in traffic. This sudden influx can strain the infrastructure, underscoring the importance of rigorously testing the platform’s capacity and performance under simulated peak conditions. 

Vitali Matsukevich comments: “Pre-testing is essential to ensure that the platform remains stable and performs optimally when live, thereby preventing potential service disruptions that could affect player retention and trust. In a recent migration of over 1 million players, initiated preparations one month before launch, ensuring a smooth transition and mitigating any technical issues related to high traffic volumes.”

Adapting Game Mechanics and Features

Adapting game mechanics and bonus structures from the previous platform presents another challenge. Differences in technical capabilities between old and new systems may affect how certain features are implemented. Operators must assess which features are crucial for quality user experience and determine their impact on the project’s overall performance. Often, replicating similar functionalities in the new system becomes imperative for a seamless user transition, thereby sustaining engagement and satisfaction.

Legal and Compliance Issues in Data Migration

The migration process also involves handling user data delicately, which brings up significant legal considerations. Operators must secure consent from users for transferring their data to the new platform. Ensuring compliance with data protection laws is crucial to avoid legal repercussions and to maintain user trust. Transparent communication about how user data will be handled during the migration is necessary to minimise opt-outs and user churn, which can undermine the platform’s user base stability.

“Our goal is always to align more closely with our clients’ needs and expectations,” adds Vitali Matsukevich. “The migration is not just about changing platforms; it’s about providing a robust foundation that supports growth, enhances user satisfaction, and maintains continuity in player experience.”

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SOFTSWISS has recently seamlessly transitioned a major operator, with a player base exceeding one million, to its platforms. This comprehensive migration included the SOFTSWISS Casino Platform and the SOFTSWISS Sportsbook. Through meticulous preparation and a thoroughly tested methodology addressing technical, business, and user aspects, the entire platform transition was smoothly executed within a mere five hours.

 

About SOFTSWISS 

SOFTSWISS is an international tech company supplying software solutions for managing iGaming projects. The expert team, which counts over 2,000 employees, is based in Malta, Poland and Georgia. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.

The post iGaming Platform Migration Key Learnings For Strategic Boost appeared first on European Gaming Industry News.

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SOFTSWISS Sportsbook Releases Mobile App on Google Play and App Store

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SOFTSWISS, a global iGaming software provider with 15 years of experience, releases its first mobile app powered by the SOFTSWISS Sportsbook. The application expands Primobet’s offerings, a licensed operator in Serbia, and is available on Google Play and App Store in the country.

The surge of mobile devices claiming 90% of the Gross Gaming Revenue (GGR) in Q1 2024, up from 86% the previous year, underscores the imperative for mobile applications. The newly launched mobile app is strategically positioned to meet this demand, offering an enhanced and accessible gambling experience for players.

For iGaming operators, the mobile app offers several key business advantages: 

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  • Enhanced player trust: In line with stringent industry standards, apps undergo rigorous verification by app stores before publication. 
  • Diversified risk management: Offering multiple platforms, operators ensure stability in unforeseen circumstances. Splitting the audience across various platforms mitigates risks and ensures consistent engagement, regardless of external factors.
  • Improved user comfort: Advanced mechanics and features surpass browser limitations, enhancing the user experience.
  • Extended promotional abilities: Push notifications and promotions through digital channels enable direct communication with players.

Alexander Kamenetskiy, Head of SOFTSWISS Sportsbook, congratulated the product team on this achievement, stating: “A year after demonstrating the app, we launched our first project and, what is more important, secured releases on two of the most popular mobile application stores. I am incredibly proud of my team’s dedication and hard work in reaching this milestone. As a tech-innovative company, we look forward to introducing more features and tools to benefit our partners.”

The mobile application is in the final launch stage with another project in Nigeria, which has been published on App Store and has completed the verification process on Google Play.

With the launch of the mobile app, the SOFTSWISS Sportsbook continues to solidify its position in the iGaming industry, providing partners with cutting-edge solutions to enhance their business operations. Additionally, SOFTSWISS has recently released the Sportsbook Budget Calculator, a tool designed to assist operators in managing their budgets effectively.

 

About SOFTSWISS 

SOFTSWISS is an international tech company supplying software solutions for managing iGaming projects. The expert team, which counts over 2,000 employees, is based in Malta, Poland and Georgia. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform, and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.

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The post SOFTSWISS Sportsbook Releases Mobile App on Google Play and App Store appeared first on European Gaming Industry News.

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Paddy Power Launches Industry First Exclusive Online Gameshow

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Paddy Power has launched a new online game – Paddy’s Mansion Heist – becoming the first company to create an exclusive branded gameshow. The game is available to all UK & Irish players.

The first-of-its-kind online Live Casino Game Show has been made possible through collaboration with Playtech Live Casino. The gambling software development company worked closely with Paddy Power to create a custom designed, immersive and large-scale studio showcasing what a year of innovation and creativity can produce.

Set within Paddy’s Mansion, the game offers players the opportunity to pull off the ultimate heist. Paddy’s Mansion Heist incorporates high tech engine technology, enhancing player experience, which was the main priority during game development.

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With market leading four live action bonus rounds and entertaining presenters, users have the chance to bet on Paddy’s 54 segment wheel and explore the Mansion through a series of interactive rounds, stealing “lucrative loot” from each room.

The game culminates at Paddy’s legendary Vault, where players will be teased with scenes of Paddy’s shimmering gold. Participants can win up to a maximum of 4000x their bet – however, it’s not going to be easy.

Roisin Hogan, Commercial Director at Flutter, said: “PP Games’ longstanding partnership with Playtech has led us to developing one of our most exciting games ever – Paddy’s Mansion Heist. This game represents Playtech’s and PP Games’ commitment to innovation and delivering an unparallelled customer experience. We are thrilled to bring this exciting game to market.”

Kevin Kilminster, Chief Product Officer at Playtech, said: “We are proud to collaborate with an iconic brand like Paddy Power, one of Playtech’s longest standing partners to launch Paddy’s Mansion Heist. Bespoke games have become essential to cater to the evolving market demand for personalised, entertainment-led experiences. Mansion Heist delivers on the theatre and engagement that Paddy Power players have come to expect.”

The post Paddy Power Launches Industry First Exclusive Online Gameshow appeared first on European Gaming Industry News.

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Akshay Khanna CEO and co-founder of Jackpot.com

Jackpot.com to become official lottery courier and provider of lottery results to AP

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Jackpot.com – the online lottery courier service that allows consumers to purchase official state lottery tickets on their phone, tablet, or computer – announced it will become the official lottery courier and provider of nationwide lottery results for The Associated Press.

Currently live in six states – most recently launching in New Jersey last month – Jackpot.com will offer various state lottery results on APNews.com and to AP customers via a “lottery results feed.” In addition to offering lottery drawing results, AP customers will have the opportunity to offer ticket purchasing services through their own websites, where such services are available.

“Working with The Associated Press as their official lottery courier and provider of state lottery results marks a pivotal moment for us at Jackpot.com,” said Akshay Khanna, CEO and co-founder of Jackpot.com. “This collaboration not only helps provider readers with the latest lottery drawing results, but enables them to seamlessly and responsibly purchase lottery tickets online. Through AP’s extensive reach, we’re not just selling tickets; we’re transforming the landscape of lottery gaming.”

Jackpot.com has significantly invested in responsible gaming protocols by allowing customers to set spend limits and default limits on daily deposits, all while providing access to local and national responsible gambling resources, self-exclusion, self-suspension and automated notifications that offer help should problematic behavior be detected. Jackpot.com is also the only lottery courier service to launch with iCap certification from the National Council on Problem Gambling.

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“We look forward to working with Jackpot.com to provide the latest lottery results to our customers as well as the audience on APNews.com,” said Barry Bedlan, AP’s global products director for text, data and new markets.

Jackpot.com leadership team has a proven track record in the technology, gaming, and licensing industries. The team is led by Akshay K. Khanna, co-founder and CEO of Jackpot.com, an accomplished sports and licensing executive who formerly ran StubHub’s North America business and Harris Blitzer Sports & Entertainment’s strategy group; co-founder Roi More, the co-founder of Gett; and co-founder Yariv Ron, a real money gaming industry veteran.

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