We don’t travel often with a checked bag. We tried to avoid it at all costs. On our trip to Turks and Caicos in August, our bags got lost in both directions… Maybe once a year its needed though. About 6 years ago we bought a London Fog Cambridge Spinner 29in standup that was lightweight and seemed durable. Well 6 years later, it was starting to come apart and fray, zippers broken, stair protector broken, etc. It was also black and white so after the first time we used it on an airplane, it went from pretty to hitting every stick on the ugly tree.
So I decided to file a warranty claim with London Fog. It was quite easy. The hardest part was remembering when I bought this and finding the receipt. Then you just email all the details to luggage@londfog.com including a copy of the receipt and pictures.
I got a personable response in about 2 days saying they are looking into it and will contact me back within 3-5 days. After 7 days I emailed them back. A day latter LondFog replied back that my damage is just normal wear and tear and that I should have filed a claim with an airline whenluggage doesn’t came back the way you drop it off. However they said this “one time” they will send me new luggage for a $25 shipping fee. I paid $152 for it brand new (MSRP $360) so I decided to go ahead and get a new piece of luggage. A week later it shows up at my doorstep new with all the tags.
Now the bad thing is I will probably never use it for an airplane, a least not anytime soon as I know it was just get discolored immediately. I got to keep my old one and will probably use that one until it falls apart. Then use the new one for car trips. I am also thinking of selling it for $75-$100 and then use that money towards a better piece of luggage.
Filing a luggage claim was quite easy and painless.
TrupTravels 